Changed your mind? Wrong size? Defective item? We make it right. 14 days to return for any reason, a free size exchange within 30 days and a full replacement or refund for defects. No runaround, no hassle.
14-day right of withdrawal
Free size exchange within 30 days
Human support within 24 hours
14-Day Right Of Withdrawal
You can cancel your order and return your items within 14 days of delivery, without giving a reason. Let us know by email at service@guerrowear.com with your order number. You then have another 14 days to send the items back.
Full refundWe refund the purchase price and the original standard shipping costs to your original payment method within 14 days of receiving your return.
ConditionItems must be unworn and unwashed, with original tags attached. For a change-of-mind return, the return shipping costs are paid by you.
Size Exchanges And Defects
We stand fully behind the quality of our products. If your order has any of the following issues, we will send you a free replacement or issue a full refund — your choice.
Wrong size fitIf the item does not fit, return it within 30 days using the prepaid return label included in your package. Once received, choose a replacement in the correct size or a full refund.
Damaged or defective itemArrived broken, torn, or with a manufacturing defect. No return required — just send us a photo.
Wrong item receivedYou received a different product, size, or color than what you ordered. No return required.
Significantly poor print qualityPrint is faded, misaligned, or clearly below the standard shown. No return required.
Item never arrivedYour order is confirmed but has not arrived within the expected timeframe.
Please contact us within 30 days of delivery for a size exchange or a defect, so we can help you quickly. Your statutory warranty rights under EU law always apply.
What We Don't Cover
To keep returns fair for everyone, we cannot accept the following.
Worn or washed itemsItems returned for a change of mind or a size exchange must be unworn, unwashed and have their original tags attached.
Wear and tearDamage caused by incorrect washing or normal use is not covered.
How To Return Or Submit A Claim
The process is straightforward. Follow these steps and we will take care of the rest.
1
Contact us by email
Send an email to service@guerrowear.com with your order number. Tell us whether you want to return the item, need a different size, or have a defect.
2
Add photos if applicable
For defects or print issues, attach clear photos showing the problem. For returns and size exchanges, no photos are needed.
3
We reply within 24 hours
Our team reviews every request personally. You will receive a response within 24 hours on business days, with the next steps.
4
Send it back, then get your refund or replacement
Send the item back unworn and with tags attached. For size exchanges, use the prepaid label in your original package. For defect claims, no return is needed. Refunds go to your original payment method.
Prepaid return label included. Every order ships with a return label inside the package. For size exchanges, you never pay for return shipping.
Still Have Questions?
Our team is here to help. If you have any questions about your order or this policy, reach out directly — we respond within 24 hours. You can also read the full refund policy.
